Research shows that 7 out of 10 customers will do business with you again if you resolve a complaint in their favor. Join Motivational Speaker and ProductivityImprovement Expert Rosemarie I. Strawn, MBA, owner of Positive Actions, and NancyStober for this dynamic, educational and results-oriented seminar. *Co-sponsored byFrancis E Parker Memorial Home in Piscataway, New Jersey.
In 1.5 short hours you will learn:
1. Five techniques to provide great service over the phone
2. Five common customer types
3. Four techniques to manage miscommunications
4. Ten observations to assess your “SERVICE” level
When: Thursday, May 5, 2005
Where: Francis E Parker Memorial Home. 1421 River Road, Piscataway, NJ 08854
RSVP Deadline: April 30, 2005
Cost: FREE! SPACE IS VERY LIMITED!
Who should attend: 1 Director of Nursing/Manager from each company - there is only room for the first 35 attendees
Agenda:
10:00 a.m. – 10:30 a.m. – Continental Breakfast, Networking, Registration
10:30 a.m. – 12:00 p.m. – Customer Service for Healthcare Personnel Seminar – for more details, visit
www.positiveactions.com/services/abstractcustomerservicehealthcarewebsite.pdf* If you would like to co-sponsor this or other seminars/events and receive sponsorship benefits (bring more staff, receive positive publicity and many more), please contact Positive Actions at www.positiveactions.com/Corporate_Buyers/index.htm or call 732.394.0406.
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_ Yes, please register me for the seminar on 5/5/2005 in Piscataway
Contact Name, company name, phone & fax numbers and email address:
Areas of interest:
Email or fax registration form to: Positive Actions at rstrawn@positiveactions.com
Fax: 732.463.5905. There is only room for the first 35 attendees.
